Express Shipping (no signature required)
Orders placed before 2:00pm AEST in Metro areas should be received between 1-3 business days. Rural areas should take no more than 5 business days.
Express Shipping is a a no signature required service. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address, Craft Surf takes no responsibility for any damage or theft that may occur. If this method is chosen and your parcel is lost in transit, Craft Surf will happily replace the order pending an investigation with the courier company. Please contact us if your order has not has not been received within the recommended timeframe. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing Regular Shipping (signature required).
Please Note: Express Shipping is not valid for bulky and heavy orders (over 5kg) and in these cases your order will be shipped via Regular Shipping. For further info, please contact firstname.lastname@example.org
We will do everything possible to ship your order through your selected shipping method, but certain factors such as order size, weight and shipping address may require us to ship via another method. Craft Surf reserves the right to change your shipping method in these cases and will provide tracking details for the new carrier once shipped.
Fastway Couriers (signature required)
Fastway Courier orders placed before 2:00pm AEST should be received within 1-7 business days. This service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected. This information can also be viewed at www.fastway.com.au/track by entering in your Parcel tracking number. For further information, please contact email@example.com
Please Note: All orders are subject to weight and volume restrictions. Some bulky orders may be charged a higher shipping rate and cannot be shipped express.
Bulky Shipping (signature required)
Some items and orders will have a higher shipping fee that will be charged at the checkout. Shipping fees are charged based on the size and weight of the order. For further info please contact firstname.lastname@example.org
NEW ZEALAND AND INTERNATIONAL
Express Courier International (EMS)
For EMS orders placed before 2:00pm AEST orders should be received within 5 - 12 business days.
EMS requires a signature on delivery, so if you will not be home during standard delivery hours (9am to 5pm) we recommend shipping to your work address. Please ensure you add the company or business name to your address to avoid any issues when shipping to a work address.
If you are not home to sign for your delivery the driver will leave a card to arrange a more appropriate time for the delivery or details of the collection depot. In most cases the driver will attempt to deliver the parcel on 3 separate occasions, but if no delivery can be made after this time the order is normally returned. Craft Surf takes no responsibility for this process and any returned orders will incur a service fee to be shipped again.
Some heavy/bulky items will be charged at a higher shipping rate. In most cases the prices quoted at checkout will be correct, but in some cases additional freight charges may be required. We will contact you if this is the case and you must agree to these extra charges before the order can be shipped. Bulky/Heavy orders can sometimes take 1-2 days extra for delivery, so please factor this into any orders for large items.
Craft Surf reserves the right to change the shipping method of any order as required.
HEAVY/BULKY ITEMS - INTERNATIONAL MAIL
International mail is to be used for heavy or bulky orders that are unable to be shipped with our express option. These orders may be charged at a different rate. We will advise of any additional charges prior to shipping. This shipping method is non-trackable and will be delivered through NZ Post. Delivery normally takes 5 - 12 business days. For further info, please contact email@example.com
* If an item does not qualify for FREE Express Delivery it will show the shipping charge on checkout.